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Highfield Level 2 Certificate in Team Leading Principles (RQF)
Give learners the skills to lead teams with confidence and authority.
Team leading can be a challenging and sometimes overwhelming position, especially to those new to the role. And all it takes to create great leaders of great teams is some sound understanding in the principles.
The Highfield Level 2 Certificate in Team Leading Principles (RQF) has been developed to do just that, and is used by some of the leading businesses in the UK today.
Able to support learners already in a team leading role or looking to start or progress into that position, this nationally recognised qualification will individuals the knowledge and understanding of team leading that will prove invaluable to them and your business.
Topics covered:
Team Leading Responsibilities
Managing yourself and providing direction to your team
Communicating Information and Knowledge in the Workplace
Highfield Level 2 Diploma in Business Administration (RQF)
This qualification is aimed at learners working within a business and administration role who wish to improve their knowledge and skills in a variety of work environments and sectors. It also forms the knowledge and competency requirements of the Intermediate Apprenticeship Framework in Business Administration.
It is supported by Skills CFA, the Sector Skills Council for occupations in business and administration, customer service, enterprise and business support, human resources and recruitment, industrial relations, leadership and management, marketing and sales (also includes contact centres and third sector).
Mandatory topics covered by the qualification are listed below.
Communication in a business environment
Principles of providing administrative services
Principles of business document production and information management
Understand employer organisations
Manage personal performance and development
Develop working relationships with colleagues
In addition to the above, learners will also be able to choose other units from over 50 optional units available.
Highfield Level 2 Diploma in Team Leading (RQF)
The objective of this qualification is to support learners in a team-leading role in the workplace, in any sector. The qualification forms the knowledge and competency requirements of the SASE Intermediate Apprenticeship in Team Leading however it can also be used on a stand-alone basis. It is aimed at learners who are new to team leading positions and will allow learners to develop their skills, knowledge and understanding of a team-leading role, resulting in the achievement of a nationally recognised qualification.
Topics covered include:
leading and managing a team
managing personal performance and development
understanding business
Additionally, a variety of units cover subjects including:
participating in a project
contributing to meetings
resolving customer service problems.
Highfield Level 3 Diploma in Business Administration (RQF)
Improve learners’ knowledge and understanding across a range of administrative tasks.
Understanding how to apply the principles of business administration, such as managing information, is important to effective business management. Learners with these skills will be able to contribute effectively to any organisation, boosting their own development and opportunities.
The Highfield Level 3 Diploma in Business Administration (RQF) is aimed at individuals working in senior business administration roles, and aims to develop their knowledge and understanding across a range of administrative practices.
With over 75 units to choose from, it can be taken as a standalone qualification or form the knowledge and competency requirements of the Advanced Apprenticeship Framework in Business Administration.
Topics covered include:
Managing personal and professional development
Principles of business communication and information
Contributing to the improvement of business performance
Contributing to the development and implementation of an information system
Administering parking and traffic challenges, representations and civil parking appeals
Preparing text from recorded audio instruction
Highfield Level 3 Diploma in Customer Service (RQF)
Build your learners’ skills in customer service with this vital qualification.
Customer service is an integral part of every business today. Many businesses pride themselves on the quality of their customer service delivery and the impact it has on customer retention. As a result, they understand and appreciate the effect high-quality customer service training can have on their business.
The Highfield Level 3 Diploma in Customer Service (RQF) has been developed to give learners the high-level customer service understanding and skills that businesses today are increasingly looking for in their team.
Designed for learners new to senior customer service roles or those wishing to improve their skills, the qualification is based on Highfield’s expert understanding of customer service and our own reputation for excellence in the field.
It forms the knowledge and competency requirements of the SASE Framework Advanced Apprenticeship in Customer Service, or can be taken as a nationally recognised standalone qualification.
Topics include:
Supporting customer service improvements
Using service partnerships to deliver customer service
Negotiating in a business environment
Highfield Level 3 Diploma in Management (RQF)
The objective of this qualification is to support a role in the workplace. It is aimed at learners working in a management role in any sector. The qualification forms the knowledge and competency requirements of the SASE Advanced Apprenticeship Framework in Management and covers the knowledge and skills from within the Team Leader/Supervisor apprenticeship standard. Highfield has created a mapping document outlining which units and assessment criteria should be selected which is available to download from the members’ area of the Highfield website. It can also be used on a stand-alone basis.
Topics covered include:
managing team performance
managing personal and professional development
understanding business
Additionally, a variety of units are available covering subjects such as:
project management
managing budgets
implementing operational plans
Highfield Level 5 Diploma for Operations or Departmental Managers (RQF)
Teach your learners to be great managers!
This qualification has been developed to support learners completing the Operations or Departmental Manager Apprenticeship Standard and can be used to assess their readiness for end-point assessment.
It is also designed as a stand-alone qualification for those learners wishing to gain a nationally recognised qualification in management.
The qualification provides learners with the knowledge and skills in leadership and management such as:
Leading people
Operational management
Building relationships
Project management
Communication
Highfield Level 2 Award in Customer Service (RQF)
Keep your customers coming back for more with this leading customer service qualification.
Experience of customer service is often the deciding factor for the public when deciding which organisation to do business with. It’s important therefore that your business offers a good first impression with every single customer interaction.
Based on our own exceptional customer service values, the Highfield Level 2 Award in Customer Service (RQF) has been designed to prepare learners for work in a customer service role or for those whose job already involves an element of customer service.
The qualification has been written to give learners the knowledge and understanding of effective customer service in a variety of work environments, and can be delivered in just 6 hours.
Topics covered include:
The principles of customer service
How needs and expectations are formed
Interpersonal skills
Appropriate behaviour
Responding to problems and complaints
Highfield Level 2 Certificate in Principles of Business and Administration (RQF)
The ideal start for learners new to business administration.
Business administration is a great subject for learners looking to boost their contribution to the workplace, or businesses wanting to improve their effectiveness.
The Highfield Level 2 Certificate in Principles of Business and Administration (RQF) has been developed to support those already in the workplace who are new to an administration role or looking to progress into this type of job.
Able to be applied to a range of occupational sectors, it will give learners the knowledge and understanding of business and administration, leading to a nationally recognised qualification.
Topics covered include:
Principles of personal responsibilities and working in a business environment
Principles of managing information and producing documents
Principles of supporting change in a business environment
Principles of maintaining stationery stock
Principles of contributing to innovation and change
Principles of budgets in a business environment
Principles of project management